Proudly Celebrating 65 Years
Chattanooga Skyline

Industrial Staff

Industrial Staff

Industrial Services Staff:


Ursula Chaplin, M.A, CCC-A

Director of Audiology

Credentials: Ms. Chaplin is a licensed audiologist in Tennessee and Georgia and is certified by the American Speech-Hearing Association (ASHA)  

Ms. Chaplin has extensive experience working with adult and pediatric patients in a variety of clinical settings.  She specializes in diagnostics and the treatment of hearing loss via hearing aids.  She is a member of the Tennessee Association of Audiology and Speech-Language Pathologists (TAASLP) and the Tennessee Academy of Audiology (TAA). 

Hobbies/Interests: Ms. Chaplin enjoys traveling and the beautiful scenery of Chattanooga.



Anna Gouge
Audiology and Marketing Coordinator

Credentials: Mrs. Gouge received her Bachelor of Science in Speech and Language Pathology from Western Carolina University and a Master of Arts in Gerontology from The University of Southern California. She has extensive project management experience and manages the industrial services department.  Additionally, she promotes our center in the community for marketing purposes.

Other/Outside Organizations: Contact Anna for information about our mobile hearing testing program or for marketing purposes at 423.622.6900 ext. 206 or

Hobbies/Interests:  Anna is passionate about educating others regarding hearing loss in the community.  Also, she loves working with the older adult population.


Steven C. Roberson

Industrial Services Technician

Credentials: Mr. Roberson is CAOHC certified as an Occupational Hearing Conservationist and received his bachelor’s degree in Organizational Management from Covenant College in 2009.

Other/Outside Organizations: Mr. Roberson began his career at the Speech & Hearing Center in 1997.

Hobbies/Interests: As a child, he attended speech therapy sessions at the Speech & Hearing Center after a blockage was removed from his ears at age six.  As a result, he enjoys sharing with people, from personal experience, both the importance of hearing in general, as well as methods of protecting their ears from loud and damaging noises.