Proudly Celebrating 60 Years
Chattanooga Skyline




Erica Newman

Mrs. Newman is a graduate of the University of Miami where she earned degrees in both Broadcast Journalism and English. She began her career in the television news industry and lived in California, Nevada, and Georgia before moving to Chattanooga for a reporting job with a local news affiliate. Her passion for helping people led her into the world of healthcare and non-profit work. She has extensive experience working with both non- and for-profit healthcare agencies, including OT/PT/Speech services, as well as serving on several boards for education resource groups, area Chambers of Commerce, and developing relationships with area physicians and medical institutions. Mrs. Newman has a personal connection with the mission of the Center, as both her sister and brother-in-law were born deaf and communicate through text, email, FaceTime, and American Sign Language (ASL). Erica has always been passionate about early intervention for children and helping adults with hearing loss. She is fluent in ASL herself and continues to be an active member of many deaf and hearing loss/communication groups in the Chattanooga area. Erica is originally from Boston, but now lives in Chattanooga with her husband, and their family

Ava Moore
Director of Finance
Mrs. Moore moved to Chattanooga from the Portland, Oregon, area in 2002. At this time, she changed her career focus from production in the apparel industry to accounting and business management. She has experience working in the non-profit business environment, as well as the media industry. In 2007, Mrs. Moore completed her MBA at the University of Tennessee at Chattanooga. She is also a graduate of Leadership Chattanooga. As Director of Finance at the Speech & Hearing Center, Mrs. Moore oversees the accounting and business office activities.

Audiology & Industrial Services

Ursula Chaplin, M.A, CCC-A
Director of Audiology

Ms. Chaplin moved to Chattanooga from the Cleveland Ohio area with more than 12 years of audiology experience. She has worked with pediatrics and adults in several areas of the audiology field. Ms. Chaplin received her Bachelor of Science in Speech Pathology and Audiology and Master's of arts in Audiology from Kent State University. Ms. Chaplin has extensive digital hearing aid experience and will be MaPping Cochlear Implants as well.

Steven C. Roberson
Industrial Services Technician

Mr. Roberson began his career at the Speech & Hearing Center 1997. As a child, he attended speech therapy sessions at the Speech & Hearing Center after a blockage was removed from his ears at age six. As a result, he enjoys sharing with people, from personal experience, both the importance of hearing in general, as well as methods of protecting their ears from loud and damaging noises. Mr. Roberson is CAOHC certified as an Occupational Hearing Conservationist and received his bachelor’s degree in Organizational Management from Covenant College in 2009.

Anna Gouge
Industrial Audiology Coordinator

Ms. Gouge coordinates, schedules and processes data for our Industrial Services department. She has extensive project management experience and helps the companies we test minimize interruption to productivity and understand the compliance for hearing conservation guidelines. Contact Anna for information about our mobile testing program 423-622-6900 ext. 206 or

Speech-Language Pathology

Pam Hosterman, M.S. CCC-SLP
Director of Speech-Language Pathology
Ms. Hosterman has been with the Speech & Hearing Center since 1984. She obtained her bachelor’s degree at Penn State University and her master’s degree at Southern Illinois University at Edwardsville. A member of The American Speech and Hearing Association (ASHA), she is also a certified dispenser for SpeechEasy®, an anti-dysfluency devise. She is also licensed to practice in both Tennessee and Georgia.

Ms. Hosterman believes that a child’s development of communication skills is crucial for building strong self-confidence, and as a child’s self esteem is stimulated, he/she can further challenge himself/herself to learn and grow into a strong adult. Ms. Hosterman also enjoys instructing and encouraging parents how to work with their children so they can provide the stimulation and opportunities to further help their child meet his/her learning potential.

Carla Wiksell, M.S. CCC-SLP
Senior Speech-Language Pathologist
Ms. Wiksell has been with the Speech & Hearing Center since 1991. Prior to moving to Chattanooga, she was a Speech-Language Pathologist for the Bardstown City School System in Bardstown, Kentucky, for five years. Ms. Wiksell provides diagnostic and therapeutic speech-language services, and also coordinates the Center's Community Screening Program, which provides hearing and speech screenings on-site at daycares, preschools, and private schools. She is a certified dispenser for SpeechEasy®, a member of ASHA, and holds licenses to practice speech pathology in both Tennessee and Georgia. She received her master’s degree in Speech-Language Pathology from the University of Tennessee at Knoxville and her undergraduate degree in Communication Disorders from Murray State University. Additionally, Ms. Wiksell is a board member for LifeLine, a community organization that assists families with special needs children.

Kelli Ellis, M.S. CCC-SLP, LSLS Cert AVT

Speech-Language Pathologist

Kelli Ellis is a Speech-Language Pathologist and Certified Auditory-Verbal Therapist and joined the Speech and Hearing Center in June 2015. Kelli earned her Master’s degree in Speech-Language Pathology from Auburn University. She started her journey toward Auditory-Verbal Therapy as a teacher for children with hearing loss in an oral resource classroom. In 2008, Kelli joined the cochlear implant team at the HEAR Center at Children’s of Alabama in Birmingham, where she served for almost 6 years. She became certified in Auditory-Verbal Therapy in 2011 and has been a member of ASHA since 2002. She has worked with children in early intervention settings, schools and outpatient clinics for over 14 years.


Stephanie Grear, M Ed. CCC-SLP, M Ed. Deaf Education
Speech-Language Pathologist

Stephanie specializes in hearing loss patients, specifically children with loss. She received her Bachelor of Science in  Communicative Disorders from the University Of Mississippi. She then went on to get her Masters of Deaf Education from Georgia State and later her Master’s of Speech Language Pathology from Valdosta State University. Stephanie has been a practicing SLP for three years. She is originally from Augusta, Georgia but  has moved here from Nashville.

While she is focusing on Auditory Verbal Therapy along with tradition speech, Stephanie is also fluent in American Sign Language. 


Maribel Lagunas, CCC-SLP
Speech-Language Pathologist,

Maribel graduated from University of Montivallo with a Bachelor of Science and a Master of Science in Speech-Language Pathology. Maribel is working with speech pathology patients with a variety of diagnoses and goals. She works both in the school setting, community screenings and in house therapeutic services. As a native Spanish speaker, Maribel has made it her focus to treat the Latino population. She feels coming from a large family and knowing firsthand about the obstacle of the language barrier makes her an ideal match to help families in our community who are struggling with speech and hearing challenges.


Meredith Harper 

Support Staff

Jamila Surles
Billing Specialist
Mrs. Surles has been with the Speech & Hearing Center since 2013. She is from Lakeland, Florida, but also has roots in Atlanta, Georgia, where she worked and resided before moving to Chattanooga in 2009. She has a background in the health insurance industry as a Claims Adjuster and specializes in Health Information Technology as an EMR Implementation Support Specialist and EHR Trainer. She is a proud mother of two and a wife. Mrs. Surlesis more than willing to assist our patients with any billing or insurance questions, and also manages our sliding fee application process.


Erica Dunn - Front Desk